Careers at Valley Of The Dolls

Join Our Sanctuary of Innovation and Empowerment

Welcome to Valley Of The Dolls, where we believe in the art of desire and the power of self-discovery. Our mission is to provide an elegant, safe, and empowering space for individuals to explore their sensuality. We are more than a brand; we are a team of passionate, open-minded, and respectful professionals dedicated to quality, craftsmanship, and the client experience.

Our culture is built on a foundation of trust, empathy, and discretion. We seek individuals who are not only exceptional at what they do but who also share our vision of a world where pleasure is celebrated with confidence and sophistication.

If you are a forward-thinking professional with a passion for innovation in the personal wellness space, we invite you to explore a career with us.

Current Opportunities

1. Product Experience & Quality Analyst

Location: Remote (Australia-Based) Type: Part-Time, Contract

Role Summary: As a Product Experience & Quality Analyst, you will be at the forefront of our product development process. This role is crucial for ensuring that every companion we offer meets our unparalleled standards of quality, realism, and user satisfaction. You will provide detailed, objective feedback that directly influences our collection, ensuring an exquisite experience for our clients. This is a highly confidential role that requires maturity, objectivity, and excellent descriptive skills.

What You’ll Do:

• Conduct thorough, hands-on evaluations of new and existing products, assessing materials, aesthetics, functionality, and overall user experience.
• Document your findings in detailed, articulate reports, providing constructive feedback to our design and procurement teams.
• Assess product durability and material integrity through structured testing protocols.
• Provide insights into the sensory aspects of our products, including texture, weight, and life-like qualities.
• Maintain the strictest confidentiality and discretion in all aspects of your work.

What You’ll Bring:

• Exceptional written communication skills with the ability to describe experiences and physical attributes with clarity and detail.
• An objective, analytical, and open-minded perspective.
• A high degree of personal maturity, discretion, and professionalism.
• Meticulous attention to detail and a commitment to quality.
• The ability to work independently and manage your time effectively.
• You must be 18 years of age or older.
• Prior experience in product testing, quality assurance, or the adult wellness industry is advantageous but not essential.

2. Client Sanctuary Specialist

Location: Melbourne-Based (Hybrid Work Model) Type: Full-Time

Role Summary: As a Client Sanctuary Specialist, you are the voice and heart of Valley Of The Dolls. You will be the first point of contact for our discerning clientele, providing thoughtful, empathetic, and expert guidance. This role is dedicated to ensuring every client feels seen, heard, and respected. You will be a trusted guide, helping clients navigate our collection and ensuring their experience is seamless, private, and positive from their first inquiry to post-purchase support.

What You’ll Do:

• Serve as the primary contact for all client inquiries via email and our secure messaging platform.
• Provide compassionate and professional pre-sales support, answering questions about products with sensitivity and expertise.
• Assist clients with order placement, tracking, and after-care information.
• Resolve any client issues with grace, efficiency, and a commitment to finding a positive solution.
• Uphold our brand’s tone of voice—elegant, reassuring, and empowering—in all communications.
• Meticulously maintain client confidentiality and data security.

What You’ll Bring:

• Proven experience in a premium customer service, client relations, or support role.
• Outstanding written and verbal communication skills with a high degree of emotional intelligence.
• The ability to handle sensitive and personal topics with absolute professionalism, maturity, and a non-judgmental attitude.
• Strong problem-solving skills and the ability to work calmly under pressure.
• Impeccable attention to detail and organisational skills.
• A genuine desire to help people and provide an exceptional experience.

How to Apply

Valley Of The Dolls is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and respectful environment for all employees.

To apply for one of the positions above, please send your CV and a personalised cover letter to careers@valleyofthedolls.com.au.

In your cover letter, please tell us why you are drawn to a career at Valley Of The Dolls and how your skills and experience align with the specific role you are applying for.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.